Step 2. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Find your Transaction History 12. Federal employee benefits software form. You are responsible for the returned parts until we receive them, including any. 3. Back Up Device Configuration from Failed Device. Track your RMA Check the status of your RMA. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. Next Steps. Each Cisco Catalyst 9200 Series Switch comes with two stack ports located on the back panel of the switch to support the StackWise-160/80 architecture. Field. Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. In response to amirgolan. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. com 2. How will Cisco deliver a heavyweight or oversized RMA covered by a service contract? Cisco offers a variety of service levels for replacing failed hardware under a support contract. Important Claim Information you should record. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. CISCO PUBLIC INFORMATION, meraki-rma-only-service. What happens with my ASA license key during a RMA? A. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. Actual delivery times may vary. Tags: SDWAN, vManage, cEdge, PnP, Onboard. Step 4: Track Status. Customer Handoff Process. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. Dial Plan and Call Processing. Collaborate case investigation and. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. and its subsidiaries will issue Return Materials Authorization (RMA). (RMA) process, try the following: Try the device on a different display screen. This support is available for a period of ninety (90) calendar days from the date of purchase of the Cisco. All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. ) Confirm the device is registered, re-deploy the configuration/policies. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. See Commands for Retrieving Disk Information. Licenses on existing and newly. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. See Backup Server Settings. I am a fairly new hire on the network services team for a large clothing company. n Signaling traverses the Expressway solution between the mobile endpoint and Unified CM. Onsite Field Engineer Description. o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. The documentation set for this product strives to use bias-free language. Using Cisco DNA Center On-Prem controller. Cisco International Limited c/o DHL Supply Chain, Unit 3220, Wellington Parkway, Magna Park, Lutterworth LE17 4XW, UK The part(s) contained in this shipment are replacement parts provided under your Cisco Service Agreement. Some companies allow only defective products to be returned; others allow any software to be returned if. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. This document describes the software activation and feature licensing process for Cisco software on Cisco 890, 880, and 860 Integrated Services Routers. • Cisco. WARR-3YR-HW-1YR-SW. The faulty swit. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. (RMA) process; ActionsWhat happens if my warranty period expires during the RMA process? 10 Q. com APAC: apac-lsc-spvtg@cisco. To connect with CCW Support, follow these options one by one after dialing the toll free number. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. Other Countries. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in CIS. xml files if any) to the new secondary ASA. : DNAC : 2. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. For a new onboard it is recommended to clean the device up with a software reset, this ensures all previous configurations in the Configuration Data Base (CBD) are removed. Any entitled user can take ownership of the RMA and fill out the required details. Step 1. ) Once deployed, go back into the FMC and change the management ip back to what it currently is. Shut down the peer link. Designate your Administrator - View Onboarding Guide. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). 5. Cisco Wide Area Application Services Command Reference (Software Version 6. Smart Software Manager (SSM) On-Prem. On a different note, Cisco engineering really ought to know better than to expose these software internals in syslog messages. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. This guide provides mounting instructions and limited troubleshooting procedures. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. An optional free-form description of the entry. Configure with the ASDM. Thanks Scott. With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. In a previous post, Jim Fuller, Senior Director of Technical Services focused. 1. 3. Critical upgrades are completed and all equipment is under standard warranty. This type of arrangement can apply to a physical good as well as a software. From Cisco factory when all new purchases include a Smart Account in an order. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. Return the defective gear to the designated Cisco return depot within 30 days to avoid being invoiced for the replacement product. 2 - Faulty device selection. Five (5) years of replacement parts for hardware from the EOS date, in accordance with Cisco’s Return Materials Authorization (RMA) process. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Insert the new PIM (the PIM you received as part of the RMA process). See Sealing the Shipment . Reply. During the boot up, select Macros > User Defined > F6. Step 5 Closethecartonandsealitwithpackagingtape. Complete these steps in order to download the boot image via the ASA CLI:Symptom: A Nexus 9K switch running NX-OS 9. Q. For more information please consult the following link:T. • RMA (including Parts and Onsite options where available). As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. Backup and restore is primarily intended for RMA scenarios. depot time. Information to submit at the start of the RMA process for a failed disk. Failed Disk RMA Process. This whole process takes total 10-14 business days, depending upon the generation of pickup. So is my Unit 4 broken, do I have to return it from where I bought it or how is the cisco rma process working? Do I have warranty with the serial number on the unit and how long in germany? Best Regards, NewCom. V. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. "Product" means Cisco-branded Hardware and/or Software. Follow the steps below to complete your portal setup, starting with registering for portal access. * Customer must provide serial number and. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. New to RMA? Please watch this short video describing what you should do if you have a defective unit. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. • Cisco’s Product intended. A replacement sales order will be created as well as a RMA. Step 2. Remove the old PIM. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. This "Assert failure" is almost certainly a software defect. 2. Cisco WebEx Meetings Server Troubleshooting Guide. Software support will be as follows. CISCO PUBLIC INFORMATION, Cisco Success Tracks. 2. Leveraging telemetry from connected products, Cisco is able to deliver a near effortless customer experience when products experience certain failures. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. You should have the original sales order number and RMA number in hand when you contact us. Still haven’t received replacements. Push the template into a spare or RMA router. After you reimage, you can change it to Platform mode. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. CISCO PUBLIC INFORMATION, Cisco Success Tracks. Remove the SD card from the faulty device, and unrack the device. When Automating Processes, Some Win Bigger Than Others. Customer Handoff Process. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. Returns Material Authorization (RMA) 3. This Service provides an optional add-on hardware replacement service for existing Cisco. . Track the status of an RMA that is open, closed, or cancelled here. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. After you choose a deployment type, the left pane displays menu relevant to the. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. The first step of the process is getting an RMA number. The defective parts must be returned to Cisco within ten (10) days of receiving the replacement parts. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Figure 2: Typical call flow: signaling and media paths n Unified CM provides call control for both mobile and on-premises endpoints. Cisco Meraki’s general philosophy is to: Provide the highest quality and fastest possible support directly to Cisco Meraki customers. First, you'll have to contact the hardware manufacturer's RMA department to get. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. What is a. As of approximately 1st November 2007 new. Check the Health Events on FMC. Note: If your service contract (s) is already associated with your Cisco. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. See Backup Server Settings. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is a correct path to follow. They are vital to identify the best TAC team to handle your request and receive the fastest response to your case. 2. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. with address Albert Plesmanstraat 42, NL-3772 MN Barneveld, the Netherlands (‘Orlaco’) under which a customer of Orlaco is entitled to return a product to Orlaco. The upgrade program is now closed and replacement is supported via Cisco RMA process. 04 Licenses and Devices Tab in the License Registration Portal. You may contact your Support Representative at: By email: US & Canada: americas-lsc-spvtg@cisco. Complete the. Erase the start-up configuration file of the new supervisor. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. rma - Cisco. "R-E" chassis are NOT covered under Limited Lifetime Warranty. From the new switch console run the command setup-clean-config. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Ifusinganon-Ciscoshippingcartonandpackingmaterial. Federal Employee Benefits Analysis Report Components A. Click the name of a device for which you want to add user-defined fields. In the case of box RMA, the customer is required to manually remove the WLC from the CSSM web page so that associated. 3. RMA Replacement of the Cisco RP3 Module. Step 4: On the Access tab, under Services & Support, click Add Access. Transfer Policy Software is not transferable unless (A) applicable law requires it, (B) the applicable license terms expressly permit it, or (C) the transfer is an Authorized Transfer. copy AnyConnect profiles (the . Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. Description. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. Remove the SD card from the faulty device, and unrack the device. 3). Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. com account. With Cisco Refresh, you can get the quality products you expect. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Regex: The pattern. 67284 or 408 526-7284. Options. 170 West Tasman Drive. Push the Template into a spare or RMA Router. Update your RMA – Options and Walkthrough. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. Go into the current device in the FMC, change the management ip address. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Case Subject: Requesting RMA for (indicate failed hardware) Case Description: Provide the reason for submitting an RMA Request along with any supporting information such as CLI output, and the RMA Shipping info Attach any collected files by opening the newly created case and attach any supporting files. m. High network availability is a mission-critical requirement within large enterprise and service provider networks. RMAs will be processed when they are returned to San Jose, California, USA. Cisco ASR 9000 Series Route Switch Processor. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Hello, Cisco DNA Center User Guide, Release 1. The Cisco Smart Net Total Care™ (SNTC) Portal is a part of Cisco’s Smart Services portfolio that combines Cisco’s industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the Software as a Service (SaaS) model. The screenshot below shows how the email will look like. com account or RMA # & Email address. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. WARR-3YR-HW-1YR-SW. Step 4: Select the device and choose Actions --> Replace Device. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. DNS, DHCP, etc. You’ve raised a TAC case and your hardware has been given a grim diagnosis. The replacement switch is reconfigured, upgraded if necessary, and rebooted. This seen when the switch crashes in Cisco IOSd process. and it reaches the cisco warehouse, replacement device will be shipped to you. Step 3. SD-Access Wireless architecture components • Control plane (CP) nodes: Host database that manages endpoint ID to device relationships. On November 14, 2021, partners and distributors will have the ability to submit their eligible Return Materials Authorization (RMA) with Credit requests in the Cisco Commerce Workspace (CCW) Self-Service Returns tool. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Email: lmo-help@cisco. com for further information. Track the shipment status of your Cisco parts here. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. The request is then routed to Cisco Sales Management for approval, based on the details you have provided. 06-30-2013 01:05 AM. com Latin America (including Mexico): latam-lsc-spvtg@cisco. . 1. Irrespective of the vPC role, the other side keeps the vPC link up since these steps lead to a dual active scenario. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. Update your RMA – Options and Walkthrough. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Federal employee benefits software form. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. A Target can be one of the following types: . Today, when a part is returned via the RMA process, the service contracts are updated at the moment that the replacement part is shipped to the customer or partner. To do so, on the order summary page, you can choose toHello . Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. I have following the "Replace a Faulty Device" section in the 2. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. Meraki equipment is supported. 1: ncs5500-sysadmin-7. Direct Web Access. All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. How do I make a request for an RMA and/or if I have questions about the request process? A. 6: Test our connectivity. Cisco TAC provides telephone support worldwide, 24 hours a day, 7 days a week. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. May I still work with my partner to get a warranty return materials authorization (RMA)? A. Latin America. 1. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. 4. Hello, Cisco DNA Center User Guide, Release 1. 1. Session ID: 2023-11-19:1b92ef6eaadd79cd3e22b65 Player Element ID: performPlayer. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. Step 5. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Track your RMA Check the status of your RMA. O. If you are unable to return the parts within this timeframe, please follow the extension request process. Bias-Free Language. My manager has assigned me to take care of the RMA process for 1…Secure your industrial network with our latest offers. 4. To do this, you must. Step 1. 2. You can begin the RMA process from the Cisco Returns Portal. Tested by connecting the AP to different switchports in the same POE+ switch. Asia Pacific. After contract migration, the standard Cisco process will be in place. San Jose, CA. Accept the new serial number and perform the RMA process. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. Insert the new PIM (the PIM you received as part of the RMA process). Duration of Hardware Warranty: Five (5) Years. Login to access services and support, change communication settings, and. Package Parts: Parts should be packaged per Cisco’s. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. com. . Please allow up to 3 weeks for processing, closure, and any credits to be generated. com. The actual feature that generated the MTS event that ELTM is. Not everyone can contact Cisco TAC and raise a Case. 2. The request will be processed within 24-48 business hours. What we would do in that case, if we had any in stock, is have you fill out the RMA forms, start the process and you would return the equipment right away to us. In this document the terms and procedure of a return material authorization (RMA) (‘RMA Procedure’) are laid down for Orlaco Products B. Phone: 001 888 443 2447. Stack ports. import any third party certificates to the standby ASA. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Prerequisites. Find your Transaction History 12. . Step 1. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). Cisco ISE is not required for the use cases covered in this guide. Normally, for a 5508, I always use the Service Port to upload the config because I don't have to be scampering around looking for an GLC-T. It is targeted for service providers and Cisco partners who need to manage multiple customer. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. import any third party certificates to the standby ASA. update ASA software to same version as the primary ASA. Not everyone can contact Cisco TAC and raise a Case. The switch shows as unreachable. Register for a Cisco. Define a trustpoint name in the Trustpoint Name input field. Don’t know if it’s the vendor. Click the Add a new identity certificate radio button. If the shipper has a question regarding the contents of a product, please contact Cisco at environment@cisco. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. com. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. To that end, the best practice is to focus on the function that has the issue. 3) You will need to review all details. RTF RMA - In this case,. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. You can begin the RMA process from the Cisco Returns Portal. Most mail-order businesses have a policy concerning returns. Return the failed product to Cisco, if you have a return merchandise authorization (RMA) for a physical product. 1 RP— RJ-45 1G redundancy Ethernet port. A 3 Way RMA is the scenario where Cisco Partners keep spare inventory in their depot. Step 2. It even works if you buy used as long as its a NA SKU. Return Material Authorization Definition. Local Zone: The endpoints and devices registered to the Expressway. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. This document describes the Proactive RMA system. Copy the configuration from the failed router to the replacement router. A. Australian Distributors. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. 1) Lists and describes each WAAS CLI. Cisco recommends replacing the suspect LC hardware (8-10GBE). Call CiSCO Customer Service to explain the issue and request an RMA number. 2. Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco. Return Instructions. Help with RMA Tools Get help with a variety of. Cisco Webex Enquiries Australia: 1800 493 239. 4. Search RMAs Search by product name, serial number, and more. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. It is targeted for service providers and Cisco partners who need to manage multiple customer accounts through a single. AnyConect 4. 3. sent to wwrl-emea-returns@cisco. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Get an RMA Number . In addition to a higher capacity and. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware.